Salon Policies
We’re committed to your comfort, safety and an inclusive, respectful salon environment.
Allergy test policy
New colour clients require a consultation and allergy test at least 48 hours (and no longer than 5 days) before a colour service. Existing clients need a consultation before every appointment and an allergy test at least every 6 months, or sooner if contraindications are identified. Tests follow manufacturer instructions; any reaction means we cannot proceed. No colour services for under 16s.
Health guidance
Please complete any required pre-appointment forms within 72 hours of your visit. If you have symptoms of illness, we kindly ask you to postpone. Masks are available on request; hand sanitiser is provided throughout the salon.
Inclusivity policy
Our salon is a safe space for all — all genders, ethnicities, backgrounds and members of the LGBTQIA community. Pricing is gender neutral and based on time, products and expertise. If we cannot meet your needs to an appropriate standard, we’ll signpost an alternative specialist.
Cancellation, no‑show and late arrivals
A saved card is required to secure bookings via Slick. Cancellations within 48 hours are charged 30% if we cannot fill the slot. No‑shows or being over 20 minutes late may incur a 50% fee; reduced services may be offered if time allows. Failure to complete required consultation/allergy tests resulting in service cancellation will also incur the no‑show fee.
GDPR
Client details are stored securely in our booking and colour record systems and on password‑protected devices. Paper records are kept in locked storage. Allergy/colour records and transaction receipts are retained for 6 years. We do not share your contact details with third parties beyond our booking and colour record systems.
Complaints
Tell us as soon as possible — ideally during your appointment — so we can help. Please don’t alter your hair elsewhere before we’ve had a chance to assess in person. Where reasonable, we’ll re‑do part or all of the service. Partial/full refunds may be offered at our discretion. If we can’t agree a resolution, we can refer to an independent mediation service.