SARAH ANN HAIR DESIGN POLICIES
allergy test policy
All new clients will be required to have a full consultation and an allergy test at least 48 hours and no longer than 5 days before a colour service.
All existing clients will be required to have a consultation before every appointment to ascertain any contraindications and have an allergy test at least every 6 months if no changes are found during consultation. if any possible contraindications are discovered during the consultation an allergy test will be required even if it is under 6 months.
Allergy tests will be carried out according to the manufacturers instructions and any reaction at all will mean the service will not be carried out
No colour services can be carried out on a person under 16 years of age by law
We require all customers to fill in the covid consultation before attending you appointment. This must be completed no more that 72 hours prior to you appointment. We still ask that you do not attend your appointment if you are showing any signs of covid and if you have tested positive. This is to protect our staff and vulnerable clients.
If you have cold or flu symptoms, have tested negative and still wish to attend, we ask that you wear a mask to prevent spreading any illness to staff or clients.
Hand sanitizer is available at each section and at reception for your use and masks are available if you require one.
Our salon is a safe space for all. All genders, all ethnicities, all backgrounds, all members of the LGBTQIA community, all people. We welcome everyone equally and will try and accommodate everyone to the best of our abilities. We welcome any requests or guidance on how we can improve in this capacity.
We will only refuse to provide a service if we feel that we are not able to fulfill your needs to an adequate standard and will do our best to refer you to someone more qualified for your needs.
All of our pricing is gender neutral and has been carefully calculated using time and cost of resources.
Cancellation policy/No show/Late arrival policy
A credit/debit card must be submitted to fresha to confirm your booking. In the event that you cancel less than 48 hours before your appointment time your will automatically be charged 30% of your bill unless we can fill the appointment. If you do not show for your appointment, this includes being more than 20 minutes late where we no longer have time to complete your service, you will automatically be charged 50% of your bill. if you are more than 20 minutes late we may be able to offer you a reduced service but you will pay for the complete service that you booked. If you failed to attend for an allergy test or to fill out the colour consultation form before your appointment resulting in us not being able to carry out the service on the day you will be charged the no show fee of 50%.
All client details will be kept in a password protected booking system accessed by password protected devices. Any paper copies will be kept in a locked file cabinet.
All allergy test and colour records are required to be kept for 6 years. All transaction receipts are required to be kept for 6 years.
Contact details will not be shared with any third party apart from the booking system, fresha and colour note keeping app stay in charm.
Customer complaints policy
Inform the salon of your issue whilst in the salon or as soon as possible afterwards.
If you have already left the salon, do not go to another salon do anything at home as we have a right to see exactly what the service you received from us looks like in person. We will arrange a time for you to come into the salon and discuss your complaint in private.
Where we think is reasonable we will redo part or all of the service again as soon as possible.
We may offer a partial or full refund depending on how reasonable we consider your complaint to be.
If we still cannot agree on how to resolve the complaint, we will refer you to a certified dispute resolution provider, hair and beauty mediation. this is a cheaper and quicker alternative to legal action.